Courtesy Collision can help you through the next steps of your repair, from claim to completion.
We work hard to make the repair process as smooth and streamlined as possible – we understand that being in a collision is stressful enough!
At the scene of the accident
- Call the police: if anyone has been injured, if it is a hit and run, if the driver is impaired, if vehicle(s) must be towed, or if the plate is from out of province or not valid . If none of these apply to you, exchange information and notify SGI.
- Exchange your name, address, insurance company name, policy number(s) and drivers license number with the other driver.
- If you are able, take pictures of the damages to your car, the other car and the scene of the accident.
- If there are witnesses to the accident, obtain their names, telephone numbers and addresses.
- To the best of your ability, write down your description of the accident while it is fresh in your mind.
Filing a claim
- If the police are not required to attend the scene, it is still a good idea to report the accident.
- Regardless of which driver may be at fault, call your insurance company or agent and file a claim.
- To call SGI in Regina: 1-800-667-9779 (during business hours) and 1-800-647-6448 (after 8 pm and weekends). Be sure to have your drivers' license, vehicle registration and if applicable your auto extension insurance policy number ready.
Meet with an appaiser
- On the day of your appointment, drive your vehicle to the claims centre. The appraiser will assess the damage to your vehicle and the cost of repairs.
- If your vehicle isn't safe to drive, we'll arrange to have it towed to 1 of our claims centres.
- Your insurance company has the right to inspect the damages to your car. Have your vehicle repaired
- Once the appraisal is done, you'll get a printout outlining the cost of repairs if your vehicle is repairable.
- After your adjuster confirms your insurance coverage is in order, you can have your vehicle repaired with us.
Getting your vehicle repaired
- The facility will ask you to sign a work order authorizing the repairs. Make sure it specifically identifies the details outlined in the estimate. Your signature means that you are liable for the invoiced costs!
- A thorough walk through of the repairs performed on your vehicle should be conducted and should correspond with the original agreement.